Terms & Conditions

1. Agreement to terms

You must be at least 16 years of age to use the Service.

If you use the Service on behalf of an organization — for example, as the administrator of a Team plan — you represent that you are authorized to bind that organization to these Terms, and "you" refers to both you and the organization.

These Terms, together with the Privacy Statement and the pricing published on our website, form the entire agreement between you and Preppio regarding the Service.

2. Accounts and subscriptions

Accounts. Each account is for the use of one individual. You are responsible for maintaining the confidentiality of your sign-in credentials and for all activity under your account. Notify us promptly at support@preppio.ai if you believe your account has been accessed without authorization. Team seats are assigned to named individuals; a seat may not be shared or transferred without the administrator reassigning it.

Plans. The Free plan provides ongoing access to a defined set of foundational exams. Paid plans provide access to additional exams and larger AI allowances, as described on the pricing page at the time of purchase. AI-assisted features — generated quizzes, Smart Drill, Winston evaluations and questions — are subject to monthly allowances that vary by plan. Study from the question bank is not metered.

Billing. Personal plans are billed in advance, monthly or annually, in US dollars. Annual plans are priced at ten months of the monthly rate. Payments are processed by Stripe; Preppio does not receive or store payment card details. Subscriptions renew automatically at the end of each billing period until cancelled.

Price changes. We may change our prices. Any change will be communicated before your next renewal and takes effect from that renewal. Prices are never changed within a billing period that has already been paid.

Cancellation. You may cancel at any time from your profile. Cancellation stops future renewals; your access continues until the end of the current paid period. Cancellation does not delete your account or your study history. Deletion of your data is described in the Privacy Statement.

Refunds. If you are not satisfied with your first personal subscription, you may request a full refund of your first payment by emailing support@preppio.ai within 14 days of that payment. The refund is issued to the original payment method, and paid access ends when the refund is issued. This refund is available once per customer and applies only to a first personal subscription. It does not apply to renewals, plan upgrades, or Team plans, which include a free trial. This policy does not limit any refund rights you may have under applicable law.

Team plans. Team plans are offered in tiers of 5, 10, and 20 seats, billed per seat, monthly or annually. Each Team plan begins with a 14-day free trial. A valid payment method is required to start the trial, and the first charge is made at the end of the trial unless the plan is cancelled before then. Larger teams are quoted individually. The Team administrator is responsible for the members they invite and for their compliance with these Terms.

Plan changes. You may change plans at any time. An upgrade takes effect immediately, and the prorated difference is charged at that time. A downgrade takes effect at the end of the current billing period.

3. Acceptable use

The Service is provided for individual exam preparation. You agree that you will not:

• share your account credentials or use another person's account;
• copy, scrape, extract in bulk, download, resell, republish, or redistribute any questions, explanations, labs, or other content from the Service, or use any of it to build or train another product, dataset, or model;
• circumvent or attempt to circumvent plan limits, AI allowances, access controls, or exam access restrictions;
• use the AI-assisted features to generate content that is unlawful, abusive, or intended to cause harm;
• reverse engineer, probe, scan, or interfere with the Service or its security; or
• use the Service in violation of any applicable law.

Exam content. Preppio's questions are original practice material written to the published objectives of each certification exam. They are not actual exam questions, and the Service is not a source of exam content. You agree not to use the Service in any manner that would breach the candidate agreement of your certification vendor.

Enforcement. We may suspend or terminate accounts that violate these Terms. Termination for violation does not entitle you to a refund of any unused portion of a subscription.

4. Content and intellectual property

Preppio content. All content made available through the Service — including questions, explanations, study materials, labs, responses generated by Winston, software, design, and the selection and arrangement of all of the foregoing — is owned by Bandol Ventures, LLC or its licensors and is protected by copyright and other intellectual property laws.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable license to access and use that content for your own exam preparation for the duration of your account. You may not copy, reproduce, publish, distribute, sell, or create derivative works from any Preppio content, for any purpose, without our prior written consent. This restriction is a term of your agreement with us and applies independently of whether a particular item of content is protected by copyright.

Your content. You retain ownership of content you submit to the Service, including reviews, recorded exam passes, and avatar images. By submitting it, you grant Preppio a non-exclusive, royalty-free license to display it, together with your display name, within the Service and on our website for as long as it remains published, and to moderate it. We may edit submitted content for formatting, decline to publish it, or remove it if it violates these Terms or we consider it inaccurate or harmful. Exam passes are self-reported and are presented as such. If you delete your account, approved reviews may remain published under a generic "Former learner" attribution, as described in the Privacy Statement.

Trademarks. Microsoft, AWS, Google Cloud, CompTIA, Cisco, GitHub, HashiCorp, MongoDB, and the names of their respective certifications are trademarks of their respective owners. Preppio is an independent service and is not affiliated with, endorsed by, or sponsored by any certification vendor.

Feedback. Suggestions or feedback you provide about the Service may be used by Preppio without restriction or compensation.

5. Disclaimers, limitation of liability, and disputes

No guarantee of results. The Service is a study aid. We maintain and continuously review the accuracy of our material; however, we do not guarantee that you will pass any examination, and exam results are not a condition of your subscription.

AI-generated content. Portions of the Service, including Winston's explanations and generated quizzes and drills, are produced with the assistance of AI models and may contain errors. Such content is provided to support your study and should be verified against the official documentation of the relevant vendor. We encourage you to report errors so that they can be corrected.

Service availability. The Service is provided "as is" and "as available." We do not guarantee that it will be uninterrupted or error-free, and we may modify, add, or discontinue features at any time. To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability and fitness for a particular purpose.

Limitation of liability. To the fullest extent permitted by law, Bandol Ventures, LLC is not liable for any indirect or consequential loss arising from your use of the Service, and our total liability to you for any claim is limited to the amount you paid us in the twelve months preceding the claim.

Resolving disputes. If you have a concern about the Service, contact support@preppio.ai first; most matters are resolved promptly. If a dispute is not resolved within 30 days of your notice to us, it will be settled by binding individual arbitration administered by the American Arbitration Association under its rules, held in Reno, Nevada, and governed by Nevada law. You and Preppio each waive the right to a trial by jury and the right to bring or participate in a class action. Either party may bring an individual claim in small-claims court. Where applicable law does not permit a provision of this section, that provision applies to the maximum extent the law allows.

6. Changes to these terms

We may revise these Terms from time to time. Material changes — those affecting pricing, the Service you receive, or your rights — will be communicated by email or within the Service before they take effect and, in any case, before your next renewal. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms. If you do not accept a change, you may cancel your subscription; the Terms in effect at the time of purchase will apply through the end of the period already paid.

7. Contact

Preppio.ai is operated by Bandol Ventures, LLC.

support@preppio.ai — accounts, billing, refunds, and general inquiries.

privacy@preppio.ai — personal data and privacy rights, as described in the Privacy Statement.